Privacy Policy
Last Updated: July 15, 2025
1. Introduction
This Privacy Policy applies to Aqua-Solar and its parent company, RLD Resources LLC (“we,” “us,” “our”). It explains how we collect, use, share, and protect your information when you use our websites, mobile apps, solar devices, software, and associated services (collectively, “Services”).
2. Information We Collect
2.1 Personal Information: Information you provide directly, such as name, email address, phone number, billing address.
2.2 Device & Usage Data: Automatically collected data from devices and Services, including:
- Technical info (e.g., device IDs, firmware versions, ambient/environmental sensors);
- Usage data (e.g., power usage patterns, app logs, performance diagnostics);
- Location data, if enabled for service optimization.
2.3 Cookies & Analytics: We use cookies, web beacons, and analytics tools to track visitor behavior, improve usability, and prevent fraud.
3. How We Use Your Information
- To provide, operate, maintain, and secure the Services;
- To analyze and improve product performance, features, and reliability;
- To troubleshoot technical issues and support users;
- To personalize content, alerts, and communications;
- To comply with legal obligations.
4. Sharing & Disclosure
- No Sale of Personal Data: We do not sell or rent your personal or device data to any third party.
- Service Providers: We may share data with trusted partners (e.g., cloud hosting, analytics, customer support) solely to operate our Services under strict confidentiality agreements.
- Aggregated & Anonymized Data: We may share non-identifiable insights for research, marketing, or product development.
- Legal Requirements: We may disclose your information when required by law or to protect our rights, safety, or others.
5. Your Choices & Controls
- Account Settings: You can access and update your personal info in your account dashboard.
- Opting Out: You may disable non-essential cookies in your browser and adjust device settings to limit data collection. Note: disabling certain data may affect service quality.
- Contacting Us: You may request access, correction, deletion, or portability of your personal data by contacting us as below.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes described, comply with legal obligations, or resolve disputes. Usage data is typically retained for up to 3 years, unless anonymized.
7. Security
We implement administrative, technical, and physical safeguards to protect your data. While we strive for strong protection, no system is completely secure; we cannot guarantee absolute security.
8. International Transfers
We may transfer and store your information on servers located in the U.S. (including Texas) or other countries. We use safeguards—such as contractual agreements—to protect your data during transfers.
9. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If we learn that we have, we’ll promptly delete it. Parents may contact us to review or delete any data.
10. Changes to This Policy
We may update this Policy periodically. We will post a “Last Updated” date and notify you of material changes by email or in-app notification. Continued use after updates indicates acceptance.
11. Contact Us
If you have questions, requests, or concerns, please reach out:
Legal & Privacy TeamAqua-Solar (a subsidiary of RLD Resources LLC)
123 Green Way, Boerne, TX 78006, USA
Email: privacy@aquasolar.com